Goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
If you wish to return a nonpersonalised item, simply email us at firstname.lastname@example.org, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
Non receipt of Goods
Loss of items are quite rare and as most items are despatched by Royal Mail we would advise you to initially check with your local sorting office who will normally have your undelivered item ready for collection. If your item cannot be traced then the current Royal Mail policy is that a claim cannot be made until 15 WORKING days after the date delivery was expected.
In the event of Non Delivered (non received) Goods we will re process the original order and issue replacement goods as per original order. Personalisation details cannot be altered for another recipient and refunds cannot be issued.
Notification of non receipt must be received within 21 days of despatch as we will consider all orders as fulfilled by this date.